Customer service should mimic the 5 levels of autonomous cars

GUEST: In 1900, 41 percent of the U.S. workforce was employed in agriculture. By the year 2000, that number had dropped to 1.9 percent. This massive shift in labor was mostly due to advances in technology and mechanization, allowing for fewer people to create more crop. In the 21st century, other sectors will see the same kind of […]